Challenge 01
Support Tickets About The Interface
The same confusion appears repeatedly, which means the design is asking too much.
WATCH IT FAIL BEFORE YOUR CUSTOMERS DO
Usability Testing & Heuristic Analysis Findings from watching, not guessing.
Moderated usability sessions with representative users, plus expert heuristic review, producing a severity-ranked list of problems and the evidence behind each.
You cannot see your own interface honestly. You already know where everything is, and your customers never will.
Orka Digital has designed and improved websites and digital services for Australian businesses since 2009, and tests with real users before recommending changes, working from St Marys in Western Sydney.
PROJECT TIMELINE
2–4 weeks per round
Project stages
Step by step
How the work progresses
Start
Plan
Test
Review
Report
Illustrative project timeline (2–4 weeks per round). Your scope sets the actual schedule.
Per round
2–4 weeks
Plan to report
Users
5-8
Per round
Sessions
Recorded
Every one
Findings
Ranked
By severity
The challenge
Signs You Need Usability Testing & Heuristic Analysis
Three signs this is the right conversation to be having.
Challenge 02
Drop-off With No Explanation
Analytics show where people leave, but only observation reveals why.
Challenge 03
A Launch That Underperformed
The new design tested well internally and disappointed once real users met it.
What we deliver
What Usability Testing & Heuristic Analysis Delivers
The work itself, written down: what you receive and what each part includes.
01/04
Test Plan And Recruitment
Realistic task scenarios and participants who genuinely represent your audience.
What's included
- Tasks and questions agreed
- Participants matched to your customers
- Recruitment and scheduling handled
- Consent and privacy managed
Why Orka Digital
Our Edge
Three commitments that shape how we deliver this work.
Watch Real People
Recorded sessions show exactly where people struggle, which ends debates far faster than opinions.
Learn moreRanked By Severity
Every finding is rated so your team fixes what costs you most first.
Learn moreFixes, Not Just Findings
Each issue comes with a recommended fix and effort estimate, and we can make the changes for you.
Learn moreOur Process, Step By Step
Each stage produces something you can review, so nothing moves forward without your agreement.
Phase 01
Plan
Define the tasks, the participants, and the questions this round needs to answer.
Phase 02
Test
Run moderated sessions, recorded, with your team watching where practical.
Phase 03
Review
Combine observed behaviour with expert heuristic analysis of the same journeys.
Phase 04
Report
Deliver ranked findings with clips, so the priority argument is settled by the footage.
Phase 05
Fix & Retest
Fixes are made by your team or ours, then retested to confirm the problem is gone.
What we measure
Judged on what it changes.
We agree up front how the work will be judged, then report against it.
01
Task Completion
Share of participants who complete each task without help.
Reported: per round
02
Issues By Severity
Problems found, grouped from critical to minor.
Reported: per round
03
Time On Task
How long key tasks take, compared between rounds.
Reported: per round
04
Issues Resolved
Findings fixed and confirmed in the next round.
Reported: after retest
Client work
Work for Australian brands, since 2009.
A selection of the businesses we have supported with web design, development and digital marketing. Open any project to see what we delivered.
Web design, development & marketing
Health & NDIS · Australia
Embrace Ability
A custom website and NDIS marketing for a registered provider.
Read case study
Web design & development
Health & NDIS · Australia
Beyond Care Australia
A custom-built website for an Australian care provider.
Read case study
eCommerce design & development
eCommerce · Australia
Eco Care Group
An online store for an Australian-made hygiene brand.
Read case studyPlans & pricing
Usability Testing & Heuristic Analysis / Options
Every engagement is scoped and quoted after a short discovery call, with a fixed price and timeline agreed before work starts. Call 1300 189 687 or email info@orkadigitals.com.au.
Expert Review
A fast heuristic evaluation.
On Quote
tailored to scope
- Review against usability principles
- Accessibility spot checks
- Issues ranked by severity
- Recommended fixes
- User testing sessions
- Retest
Recommended
Testing Round
Expert review plus real users.
On Quote
tailored to scope
- Everything in expert review
- 5-8 recruited participants
- Moderated, recorded sessions
- Severity-ranked report
- Highlight video
- Ongoing programme
Ongoing Programme
Regular rounds as your product changes.
On Quote
tailored to scope
- A testing round every quarter
- Retest of previous fixes
- Trend report across rounds
- Fix implementation available
- Team observation sessions
- Quarterly planning call
Client Testimonials
Australian Businesses We Work With
Feedback from organisations that chose to plan and build properly.
“Highly professional and creative team. Anna and Robert are a delight to work with, extremely friendly and patient. They did an exceptional job for us. Thanks guys!”
Rustam Sandhu
Ivisapoint
“Excellent work quality and hard working team. Very happy with their service and fast delivery of the products.”
Abdur Rahman
Techno Point
“Looking forward to working again with this dynamic and hard working team.”
Ashraf
ECO Care Group
Trusted by Australian brands since 2009
Foodworks · IGA · Pizza Hut · Hills · SMG Group · Beyond Care Australia · Eco Care Group
Foodworks & IGA
National grocery groups
Pizza Hut
Hospitality brands
Beyond Care & Embrace Ability
NDIS & care providers
FAQ
Answering Your Questions
Straight answers to what clients ask before starting this work.
Have a different question?
Our experts are ready to audit your online presence and guide your path forward.
Get in TouchFive to eight per audience group reveals the majority of usability issues. More participants confirm rather than discover.
Yes. Comparative testing is a fast way to see where their experience genuinely beats yours.
No. Prototypes test well, and finding problems there is far cheaper than finding them after release.
For finding the main problems in a round, a small group usually reveals most of them. Running several small rounds is more useful than one large one.
Yes. Your team can observe live, and every session is recorded for later.
Yes. Testing a competitor alongside your own site is a useful way to see what to copy and what to avoid.
Ready to see where
your users
get stuck?
Book a free scoping call. We will choose the tasks that matter most and plan your first testing round.
Book a scoping call No obligation. Just a clear plan.
No obligation
100% free consultation
Expert guidance
Tailored to your goals
Actionable insights
Real strategies that work