OUR SERVICE

eCommerce Marketing Profitable Growth, Not Just Traffic.

Acquisition costs rise every year, so the winners are the stores that earn more from each customer. We run the full funnel: paid acquisition, product feeds, email flows and retention, measured on contribution margin.

Australians spent a record $82.6 billion online in 2025, up 13.9% in a year (Australia Post eCommerce Industry Report), and the competition has grown with it. Meanwhile Google found 53% of mobile visits are abandoned when a page takes longer than three seconds to load — so ad spend is often paying for traffic the site then loses.

We have worked with Australian retail and grocery groups since 2009, including Foodworks and IGA, and run acquisition and retention as one system from our Western Sydney office rather than as two disconnected budgets.

Shopify
Stripe
Google Shopping
Meta Ads
STORE PERFORMANCE
Revenue model
Opportunity index

Blended return on ad spend

Growth path
Blended ROAS 2.0x Blended ROAS 2.9x Blended ROAS 3.9x Blended ROAS 4.8x Blended ROAS 5.6x Blended ROAS 5.6x
Blended ROAS 2.0x
Baseline
Blended ROAS 2.9x
Month 3
Blended ROAS 3.9x
Month 6
Blended ROAS 4.8x
Month 9
Blended ROAS 5.6x
Month 12

Illustrative trajectory for a 12-month eCommerce engagement combining paid acquisition with email and retention flows.

Measured on

Margin

Not revenue alone

Email flows

9 core

Built and optimised

Feed health

Daily

Monitored and fixed

Reporting

Weekly

Cohort and LTV

The challenge

Why Your Store Stopped Scaling

Most stores plateau at the same three points. Each one is fixable, but not by simply raising the ad budget.

Challenge 01

Acquisition Costs Outpacing Margin

Every extra dollar of ad spend brings a more expensive customer than the last.

Revenue grows on the dashboard while profit quietly goes backwards.

Explore the fix
Challenge 02

Carts Abandoned, Never Recovered

Roughly seven in ten carts are abandoned, and most stores send one reminder email.

The revenue is already in the building and it walks out unchallenged.

Explore the fix
Challenge 03

No Second Purchase

All the effort goes into finding new buyers while existing ones are never contacted again.

You keep paying full price for customers you already acquired once.

Explore the fix
What we deliver

What eCommerce Marketing Delivers

Acquisition and retention run as one system, because either alone stops scaling.

01/04

Shopping Feed Optimisation

Better Visibility

Titles, attributes and feed rules that win the product auctions that matter.

What's included

  • Product titles and attributes rewritten
  • Feed rules and supplemental feeds
  • Merchant Center errors cleared
  • Disapprovals monitored continuously

Store growth model

+56% / 12 mo
Store Sessions
42.6K
Products Promoted
480
Orders
642
Blended ROAS
2.9x

Indicative model for a structured engagement in a moderately competitive market. Actual results depend on your starting position, budget and sector — we forecast against your own data before any work begins.

Why Orka Digital

Our Edge In eCommerce

Three things we insist on, because they are what separate a growing store from a busy one.

We Optimise To Margin

We load product-level cost of goods and shipping, then optimise on contribution margin. A 6x return on a low-margin line can lose money, and we will tell you so.

Learn more

Retention Built Before Scale

Email and SMS flows go live before we raise acquisition budget, so a higher cost per customer is offset by a second and third purchase.

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Blended, Not Siloed, Reporting

We report blended return across every channel against total revenue, so no platform can claim the same sale twice and flatter its own numbers.

Learn more

Our eCommerce Process for Profitable Growth

Understand the unit economics, fix retention, then scale acquisition against a margin target you can actually defend.

Phase 01

Store & Economics Audit

We review analytics, product margins, repeat purchase rate and existing flows to establish what a profitable customer actually costs you today.

Phase 02

Competitor & Category Review

We assess competitor pricing, shopping presence, ad angles and offers to find where your range can realistically win.

Phase 03

Growth Strategy

We set channel targets against margin, plan the retention flows, and prioritise the products worth putting budget behind.

Phase 04

Build & Launch

Feeds are rebuilt, campaigns launched, and the core email and SMS automations are written and switched on.

Phase 05

Scale & Retain

Weekly optimisation against contribution margin, with cohort reporting showing whether lifetime value is genuinely improving.

Measured in margin

Growth your P&L recognises.

Revenue can rise while profit falls. We report the metrics that tell you which one is happening.

01

Blended ROAS

Total revenue against total ad spend across every channel, so no platform marks its own homework.

Reported: weekly
02

Email Revenue Share

The share of store revenue coming from email and SMS flows and campaigns.

Reported: monthly
03

Repeat Purchase Rate

Customers who come back to buy again, tracked by cohort.

Reported: monthly
04

Average Order Value

Revenue per order, lifted through bundles, free-shipping thresholds and recommendations.

Reported: monthly
Plans & pricing

eCommerce / Packages

Sold as a monthly hour allocation. Ad spend and platform subscriptions are billed directly to you. Call 1300 189 687 for a scope and price.

10 Hours

For stores building their first growth engine.

10 Hours per month
  • Shopping feed optimisation
  • Google Shopping management
  • 4 core email flows
  • Conversion tracking setup
  • Monthly performance report
  • Meta ads management
  • SMS & retention programme
Recommended

20 Hours

For stores scaling acquisition and retention together.

20 Hours per month
  • Shopping feed optimisation
  • Google & Meta ads management
  • 9 email & SMS flows
  • Margin-based reporting
  • Monthly campaign calendar
  • Weekly optimisation
  • Dedicated retention strategist

30 Hours

For high-volume, multi-market stores.

30 Hours per month
  • Multi-market feed management
  • Full paid channel coverage
  • Advanced flows & segmentation
  • Cohort & lifetime value reporting
  • Creative production included
  • Weekly optimisation & testing
  • Dedicated eCommerce strategist
Client Testimonials

Stores Growing Profit, Not Just Revenue

Feedback from retailers who wanted their marketing judged against margin.

“Highly professional and creative team. Anna and Robert are a delight to work with, extremely friendly and patient. They did an exceptional job for us. Thanks guys!”

Rustam Sandhu

Ivisapoint

“Excellent work quality and hard working team. Very happy with their service and fast delivery of the products.”

Abdur Rahman

Techno Point

“Looking forward to working again with this dynamic and hard working team.”

Ashraf

ECO Care Group

Trusted by Australian brands since 2009

Foodworks · IGA · Pizza Hut · Hills · SMG Group · Beyond Care Australia · Eco Care Group

Foodworks & IGA

National grocery groups

Pizza Hut

Hospitality brands

Beyond Care & Embrace Ability

NDIS & care providers

FAQ

Answering Your eCommerce Questions

What store owners ask us most before starting a growth engagement.

Have a different question?

Our experts are ready to audit your online presence and guide your path forward.

Get in Touch

It depends entirely on your margin. A store with 70% gross margin can be profitable at 2x; one selling at 25% margin needs closer to 5x just to break even. That is why we load product costs first and set the target from your economics rather than quoting an industry average.

Because retention changes what you can afford to pay for a customer. If a buyer purchases twice instead of once, your viable acquisition cost roughly doubles. Building flows first means the extra ad budget lands on a store that converts and retains, rather than one that leaks.

We work across Shopify, WooCommerce, BigCommerce and Magento. Shopify and Klaviyo is the combination we see most often, but the strategy is platform-agnostic; only the implementation details change.

For a healthy store with proper flows, email and SMS typically account for 25% to 35% of total revenue. If you are currently below 10%, that gap is usually the fastest and cheapest revenue available to you.

Yes. Conversion rate work sits alongside this service, and our development team handles larger build work. If the audit shows your bottleneck is the product page rather than the ad account, we will say so before you spend more on traffic.

We use blended reporting: total revenue against total marketing spend, sense-checked with post-purchase surveys and platform data. Every ad platform over-claims when measured in isolation, so we never add their reported numbers together.

Ready to grow revenue
and keep the margin?

Book a free store audit. We will review your acquisition costs, retention flows and unit economics, and show you where profitable growth is actually available.

Get my free store audit No obligation. You keep the findings.
No obligation 100% free consultation
Expert guidance Tailored to your goals
Actionable insights Real strategies that work